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Does the Skarper unit fit any bike?
Skarper is designed to fit disc brake bikes and has been tested on a wide selection of bicycle frames. The current Skarper unit fits bikes that can accept a 160mm disc rotor. If your bike has a 140mm rotor and you would like to use the Skarper eBike drive unit, a bike shop should be able to adapt your bicycle to Skarper’s 160mm rotor using an off-the-shelf 140mm to 160mm calliper adaptor – which can be purchased online or in most bike shops.
Skarper’s eBike drive system is designed to work with 26-29″ wheels. If you are unsure about your bike, our network of Skarper installers can help you out or chat with us here.
If your bike does not have a disc brake and you would like to use Skarper, please reach out to our partner Poshbikes here. They can check your bike and if applicable, provide a solution through their network of installers by changing the rear hub of your bike to one that can accept a centerlock adapter. More information can be provided by Poshbikes and select members of our installer network.
Do I have a warranty for my Skarper?
Yes, Skarper comes with a 2-year warranty when used for its intended purpose. Our technicians and support network are available to assist with any issues. Full warranty details can be found in our Terms & Conditions.
What if the Skarper doesn’t fit my bike?
If your Skarper doesn’t fit, you can contact us for technical advice. If after receiving advice you still cannot fit it on your bike and your Skarper is unused, you can return it for a full refund within 14 days of receiving your product. We strongly recommend checking your bike’s compatibility before ordering. If you ordered Skarper and realised that your bike does not fit before delivery, you can simply contact us to cancel your order and receive a full refund. Full details about our returns policy can be found in our Terms & Conditions.
Can Skarper be used in all weather conditions?
The Skarper drive system has been designed to meet the IP55 standard for water protection, ensuring it can handle your daily commute, rain or shine. It is not designed to be submerged in water or jet washed as these activities will void the warranty and could cause your Skarper to stop working. The DiskDrive rotor is designed to meet IP54. It can handle all the mud, rain and dirt you can throw at it however take care with cleaning and simply use a damp cloth. Do not pressure wash the rotor as it may damage it.
What safety features does the Skarper have?
We are taking no chances when it comes to battery safety. Both our battery pack and our charger are designed, tested and certified against the most stringent quality standards in the industry. The battery meets ISO13849-1(functional safety), IEC62133-2, and UN38.3. While the charger is certified to EN60335.
The Skarper system, as a whole, has been independently tested to EN15194, the eBike standard and is certified to all relevant requirements including all aspects of safety for braking performance and drop tests.
In addition, Skarper has performed extensive testing of all features of the product. This includes longevity testing of all mechanisms and of the drive system. Skarper was also tested against vibration, drops, water and dust ingress. These tests give us confidence that Skarper can withstand whatever you put it through.
Can I track my Skarper order?
Yes. You will receive a unique order reference number, and our team will update you with the expected delivery date and how you can prepare for the delivery.